Location: Charleston, South Carolina
Department: Client Support Services
Employment Type: Full-Time
YourCause is searching for a key role to come on board as an Implementation Manager and launch new clients on our employee engagement platform. This person will be responsible for training new clients on the software functionalities and guiding them through the launch process.
With our rapid growth of new clients, organization as well as presentation and communication skills will be key to the success of this position. The Implementation Manager is responsible for coordinating and conducting the implementation processes internally and externally. In addition, this person must possess excellent management skills to interact with colleagues, cross-functional teams and clients. Technical experience and knowledge are key assets.
Your Responsibilities Include:
Lead the implementation process for large, complex client accounts
Provide ongoing support to clients, from initial implementation to delivering customer training
Plan, organize, lead and monitor the activities of YourCause’s internal teams
Establish and maintain strong relationships with clients
Help establish best practices for our implementation process
Approximately 3-5 years of software implementation experience
Excellent project management skills
Microsoft Excel skills required
Strong data analysis skills
Knowledgeable about data integration, file transfers, etc.
Programming knowledge a plus
Exceptional professional written and verbal communication skills
Desire to setup both clients and YourCause for long-term success
Ability and willingness to travel (up to 30%) – travel schedule allows for work/life balance
Education and Experience
Preferred: Computer Science, Management Information Systems, Communications, or Business Degree
Required: Bachelor’s Degree
YourCause, LLC is a SaaS provider of corporate solutions for employee engagement tools within the corporate social responsibility (CSR) niche through its tool CSRconnect. The platform now supports over 2 million employees. YourCause provides users with a diverse set of online tools that allow them the ability to showcase their cause, respond to a disaster, fundraise or volunteer for a non-profit, or use the tools provided to promote their cause to family, friends, and co-workers.
What to expect at YourCause
- A fast moving, technology-first organization with a ‘scrappy’ mentality
- We work hard. We play hard.
- An entrepreneurial spirit baked into our culture.
- An open, collaborative environment and office layout.
- Fun stuff: ping-pong tables, company lunches, comfortable lounge area, gym, etc.
- Company volunteer opportunities.
- Full benefits including: health insurance, 401k, flexible vacation.
YourCause, LLC is an Equal Opportunity Employer. It does not and will not discriminate in hiring, employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Our hiring procedure and practices are performed without regard to the above listed items.
All candidates should be eligible to work in the United States in compliance with federal law.